| Although you make a patient feel better,
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| | that the account is being placed for
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| there isn't usually anything tangible to
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| | medical collections.WHAT NOW?There is a
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| be a reminder of your service. When it
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| | limit to the amount of time and effort
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| comes time for the patient to pay their
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| | that you should spend trying to collect
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| bills, yours is often at the bottom of
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| | on your past due medical accounts. You
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| the pile. You are competing with other
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| | will know that any further medical
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| credit grantors that supplied a tangible
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| | collections efforts on your part will be
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| product, or something they really enjoy
| |
| | unsuccessful if any of the following
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| like cable or their cell phone and
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| | occurs:No response to your statements,
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| therefore your medical collections
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| | letters and phone callsMissing scheduled
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| problem is more difficult.This is why
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| | payments as per your arrangement, for no
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| it's important to learn as much as
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| | reasonRepeated complaintsStarts denying
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| possible about your patient and make your
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| | responsibilityMail is returned and you
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| credit policy clear before the medical
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| | don't have a valid addressMarital
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| service is actually given. This will help
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| | difficultiesPhone is disconnected and
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| you minimize future medical collections
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| | there is no new listingJob lossIf any of
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| problems. This is when the patient is
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| | these problems occur, you should place
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| most likely to be cooperative.The
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| | the account for medical collections
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| information you should obtain is as
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| | immediately, the longer you wait the more
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| follows:> Patients full name and birth
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| | difficult it is to collect or locate the
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| date> The full name of the person
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| | debtor.DOING MEDICAL COLLECTIONS
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| financially responsible for the patient,
| |
| | YOURSELFSome healthcare professionals,
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| full address, phone numbers for home,
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| | hospitals and clinics feel that they can
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| work, and a relative.> Social Security
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| | collect past-due accounts themselves.
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| number> Present employer, job title,
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| | This could save the fee charged by a
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| name of supervisor, address, & phone
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| | medical collections service.Some of the
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| number> Name and address of insurance
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| | costs involved in doing it yourself
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| companyYou should also verify insurance
| |
| | are:Salaries - A medical collections
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| information at this time if
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| | supervisor and collectors will have to be
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| possible.PREDICTING POTENTIAL MEDICAL
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| | paid.Telephones - Collectors spend a lot
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| COLLECTIONS PROBLEMSHere are some things
| |
| | of time on the phone, some of these calls
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| to look for that will help predict a
| |
| | will be long distance.Postage -
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| potential medical collections problem:Has
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| | Collectors send a lot of notices and
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| the patient had several jobs in a short
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| | verifications of bills and there will be
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| period of time?Has the patient moved
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| | a large increase in postage.Computers,
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| often?Is the patient having personal
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| | Software & Other Equipment - This could
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| problems?Does the patient have a
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| | involve a big initial investment. Also,
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| phone?MEDICAL COLLECTIONS SCHEDULES AND
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| | you may need to be able to do some skip
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| PAYMENT ARRANGEMENTSSome tips for billing
| |
| | tracing, and credit reporting on these
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| and medical collections that have worked
| |
| | patients.Training - Collectors need to
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| well for professional credit grantors are
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| | know the laws in the state you are
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| as follows:Ask for payment at the time of
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| | located and also follow the Fair Debt
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| the treatment, if possible. If they have
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| | Collection Practices Act. They may need
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| insurance, ask for payment of the portion
| |
| | to be trained in skip tracing, collection
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| of the bill that will not be covered by
| |
| | techniques and letter writing.Things to
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| insurance.Provide an itemized statement
| |
| | look out for when collecting
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| within 30 days from their visit, if you
| |
| | yourself:Make sure your medical
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| cannot provide one at the time of
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| | collections staff is thoroughly trained
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| treatment.Send another statement 30 days
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| | in consumer debt counseling, state and
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| later.If no payment is received 14 days
| |
| | federal credit and collection laws.Do not
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| after the second statement has been sent,
| |
| | spend too much time, which is money, on
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| send a friendly reminder.Call if there is
| |
| | pursuing accounts that you don't feel you
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| no response 10 days after the friendly
| |
| | will collect on.Have at least one
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| reminder is sent.If there is still no
| |
| | collector who is familiar with small
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| response, send a final letter explaining
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| | claims procedures.
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