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Leaning Toward Lean: Clear Thinking For Better Health(Care)

Mindfulness is all about paying attention.patient to widget status, TPS restores the
It's amazing what can be accomplished whenpatient as the primary focus. How refreshing!
mindfulness is applied to systems that need
all the attention they can get. If there's anThere's a common misconception that people do
industry that needs some CPR and TLC, it'snot like change. I happen to love rearranging
healthcare.rooms every season. However, I'd probably get
a little cranky if I walked into my house and
Cindy Jimmerson is a 30-year trauma nurse whofound that someone else had moved all the
is passionate about streamlining healthcarefurniture.
processes. Her consulting company, Lean
HealthCare West, is blasting throughThe real story is that people do not like
always-done-it-that-way thinking to reducechange that is imposed upon them, but they
waiting time for patients, eliminate staffappreciate being part of the solution.
errors, and save hospitals and patientsEmployees using TPS love having the
millions  of  dollars.opportunity to creatively explore options
that allow them to perform their work with
She is the Queen of Lean in hospitals, andgreater efficiency. And why not? It helps
she's on a mission to improve the health ofthem reconnect to the best parts of their
our country's largest industry--$1.76job.
trillion in 2002, and soon to explode as the
baby-boomers  hit  their  sixties.Toyota walks its talk. It would be one thing
if the company had a policy of being "open to
When it comes to looking for powerful toolssuggestions" while rarely making any changes.
for transforming processes, we're fortunateBut Toyota consistently acts on its
to have a proven model that continues toemployees' recommendations. In fact, the most
outperform peers around the world. The Toyotarecent figures indicate that the company
Production System was originally developed byimplemented 99% of its yearly total of over
an American, W. Edwards Deming, who couldn't700,000  employee  ideas!
get anyone in the U.S. to pay attention to
his approach. The Japanese listened andThat same emphasis on valuing the knowledge
learned. Today, TPS continues to propeland experience of employees and trusting them
industries toward greater productivity, lessto develop better processes is the key to
waste, improved quality, and increasedtackling healthcare's estimated waste--a
workplace  appreciation.whopping  50%.
Cindy's firm takes TPS straight to the ER andTPS is mindfulness in action--paying
beyond. Now, you might think that a modelattention to extra steps, inconvenient
focusing on getting product moved through thesequences, and indirect communication. The
assembly line more efficiently is completelybest  part?  Anyone  can  do  it.
inappropriate for handling human patients.
You  would  be  dead  wrong.Doctors, nurses and other hospital workers
are hard-working, compassionate people who
TPS focuses on adding value to what mattersare committed to providing their patients
most--in this case, caring for patients. Inwith top-notch care. Broken systems get in
doing so, it takes a hard look at every stepthe way. Mindful management can repair those
taken which results in less contact withsystems,  and  in the process, everyone wins.
those who need care. The customer is king,
and in healthcare, the customer is theMindfulness  at  work?  It  works.
patient. Instead of developing ways to make
hospitals more profitable by relegating theTalk to your doctor about getting lean.



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