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Article #99: Attributes of a Good Outsource Manufacturing Partner

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Careful consideration must be given when the current status of the local health of
choosing and working with an outsource the geography. In addition, they look at
manufacturing partner. Although each the local environment where prospective
situation is unique, there are common outsource supplier's facilities are
characteristics that make for a reliable located to confirm not only that it is in
outsource partner. good condition but also to be assured the
One company that carefully analyzed the location is safe.
determining factors of a successful Additionally, VIASYS chooses their
outsource partnership is VIASYS facilities based on how well their
Healthcare, a global leader in health manufacturing practices are, such as
care technology. VIASYS manufacturers, higher quality, faster lead time; whether
markets, and services medical devices, or not they comply with Good
instruments, and medical/surgical Manufacturing Practices (GMP) and the ISO
products for use in respiratory care, standards, company rating, profit
neurocare, medical systems, and capability, and last but not least, the
orthopedics. VIASYS is known for its employee-turnover rate. Also, VIASYS
solid history of innovation, superior supply chain group outsources for a
product performance, and a commitment to minimum of two years within each country
customer service, yet they achieved this for the longevity of each product. They
success while outsourcing more than 75 % feel that two years gives them a good
of the assembly of each of its product idea of the type of service and quality
lines. To complicate matters even more, they receive.
VIASYS currently outsources to Canada, Still risk exists for VIASYS and they
Mexico, the United Kingdom, Germany, must mitigate this risk with vigilant
Italy, China, and Thailand. Their two measurement and management involvement.
biggest outsourcing facilities are in There are risks involved in all the
China and Guadalajara, Mexico. industries, be it political, social, or
Managing this many outsource economical. VIASYS follows various
relationships is a huge task and required practices to mitigate their risks from
them to create a criterion matrix to unforeseeable factors. They carry safety
choose and measure their different stock for most of their products. For
outsource partners. After careful example, they store three-month inventory
consideration, they focused on four major instead of one-month supply. VIASYS also
criterions: Quality (the most important), carefully segments their market, which
Cost Savings, Work Relationships, and protects them by not assigning too much
Geography (the least important). control to a supplier. VIASYS maintains
Specifically, the criterion is defined as frequent communication with their
follows: suppliers, and employs various methods to
Quality: Within each outsourcing facility audit the facilities weekly to ensure
quality and control tests are done for appropriate internal control.
each product by the team of Operations Additionally, VIASYS has a very open mind
and a team of Supply and Quality and is well aware of their social
engineers. If the products do not pass responsibilities. They work with the
the control tests, the product is outsourcing facility to ensure that the
discharged. Product testing and workers are working under good working
inspection is very critical for VIASYS conditions and there is no child labor
since they provide health care products involved. VIASYS oversees the whole
that consumers rely on for life support. process; however, local customs vary from
Cost Savings: VIASYS studies the total region to region.
cost of ownership when making a decision This example of successful outsourcing is
whether to outsource a product or not. not necessarily unique but it is
For example, one high-volume consumable definitely a Best Practice. Outsourcing
cost $5 to produce in California and in is a trend that continuously evolves and
China it only costs $.50. In this case a is driven by the relentless push for low
90% percent savings justifies the cost, quality, and improved
significant investment and risk of profitability. To this end choosing and
sourcing from a geographically remote managing your outsource partner is a
supplier. critical element of a successful
Work Relationship: VIASYS chooses to partnership.
outsource with reputable companies. In Dr. Joe Greco is Director for the Center
addition, they maintain continuous for the Study of Emerging Markets (CSEM)
communication with the outsourcing located in Fullerton, California. As
facilities through weekly program part of the College of Business and
management and conference calls in Economics at California State University,
addition to one on one telephone Fullerton, CSEM was established to
conversations, all of which are promote the flow of global information
facilitated after hours to accommodate and technology between the academic and
the different time zones. business communities. In particular, CSEM
Geography: VIASYS looks at the current studies offshore outsourcing and it
economy of the country as well as the economic and cultural impact on US based
politics in order to give them an idea of emerging markets. You may contact Dr.






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